Contact Center Solutions
Solutions for small to large companies - Agents, Queueing, and Monitoring
The need for Contact and Call Center solutions were associated with large enterprises and organizations, but that changed with Talking Platforms ACD Queue and Monitor.
No longer do you need an expensive 3rd party solution. Talking Platforms award winning ioPLATFORM provides a fully integrated solution without breaking your budget.
Provide a professional contact center to your customers and attract more business and revenue. The perfect add-on to our full featured cloud communications platform with Hosted PBX and UCaaaS. Available in SaaS, hybrid, and on-premise.
Great features and insight to agents and customers
• ACD Queue activity
• Agent activity
• Skill sets
• Waiting messages
• Call listen, teach, and barge
• Call recording
• ACD Queue and agent history
• Queued calls and status
• Missed calls
• Call backs
• Escalation
• Activity graphs
• Dark mode
Everything your customers need to manage their agents and calls!
Talking Platforms ACD Queue and Montior gives you insight to all your customers agents in one place. Allows managers to make quick decisions and help their employees maximize their efforts and improve customer sastifaction.
Provides the best solution to understanding how your customers are interfacing with their customers inbound calls and communications. Stop guessing and see exactly how incoming calls are being handled.
With call recording and intervention features, your customers are in control. Your customers administrators can listen to calls with the agents. Communicate with the agent while they are talking, but not interrupt the call. Powerful tools at their fingertips.
Are you looking for a cloud communications platform?
ioTRAN provides white-label cloud services for Hosted PBX & UCaaS with options for SaaS, Hybrid, and On-Premise. True multi-tenant platform for business, residential, and SIP Trunking. We serve MSPs, IT and Broadband Providers, Data Center, ILECs, CLECs, and Telcos. Join us, think differently.
