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System Portal

Our PBX Features & Functionality


 

How Does PBX Work - Softswitch

At the core of Talking Platforms is a commercial and carrier-grade Softswitch that emulates all the features many corporate customers expect. Many of these core PBX functionality features also extend to residential customers expecting class 5 telephone services.

 

As a service provider under our private label VoIP reseller program, you extend these white label hosted PBX features to your customers in complete transparency. You have full control to either grant them services, restrict them, and everything in between. The PBX functionality is fully controlled by the advanced billing engine so you are in total control of your customers, their usage, and access. All of this is controlled from a single unified web portal that is branded under your company.

 

Call us today at (202) 747-0064 to start providing this service to your customers!

  

PBX FeaturesFull ServiceStandardProfessionalProfessional Plus
Ring GroupsRing Groups allow you to route incoming calls to desired extensions and in stages. Each stage can be configured to different ringing lengths. The final stage allows you to redirect the call to an external number or other PBX services and features.
Ring Group Confirm NumberPrevents called numbers in ring groups from answering without called party intervention
Conference RoomsCreate conference rooms so that people can have audio-based conference calls. You can join a conference room from any extension within your company, transfer calls into the conference room, or a telephone number pointing directly at a conference room for external access. For added security, you can assign a PIN number for the user and moderator.
Video ConferencingCreate a video conference meeting on your Chrome, Firefox, or Edge Internet browser utilizing WebRTC or from our white label Android and Apple smartphone apps. Includes features such as in-meeting chat, desktop sharing, virtual hand raise, muting, blur, sharing a YouTube video, and more. Supports up to 15 people in a meeting and unlimited streaming via popular services like YouTube, Facebook, and others utilizing the included OBS broadcasting software.
Paging RoomsThis feature allows you to page a group of extensions from a designated phone with one-way audio. A pin number can be assigned for additional privacy.
Auto Attendants (AA)This feature allows your customer professional greetings, voice menus, dial by name, direct extension calling, redirections, and digit options when called.
Auto Attendant Time ZoneAllows an Auto Attendant to be assigned a unique time zone. This allows it to properly function and time stamp based on its location.
Auto Attendant Loop ControlAllows an Auto Attendant to repeat itself for a designated amount of loops.
Auto Attendant Transfer OptionsAllows callers the ability to dial extensions and be transferred and options for the transfer announcements.
ACD QueuesAn agent group will queue calls for answering by telephone agents or operators. When an agent is located and available, the call is connected. During theu00a0wait, announcements can be played and acted upon by dialing input digits. Additional PBX VoIP features allow for announcement gaps, agent recovery, a number of agent designations, escalation agents, and agent choice by longest idle or random.
Dial By NameAn agent group will queue calls for answering by telephone agents or operators. When an agent is located and available, the call is connected. During theu00a0wait, announcements can be played and acted upon by dialing input digits. Additional PBX VoIP features allow for announcement gaps, agent recovery, a number of agent designations, escalation agents, and agent choice by longest idle or random.
SIP TrunkingSIP Trunking allows you to act like a carrier and resell SIP Trunks for use with IP PBXs, Analog Gateways, and other external voice devices. We support SIP registration and IP Authentication which allows Caller ID control from the attached device.
Residential ServiceYou can provide residential home service to consumers similar to retail services like Vonage, Ooma, etc.
Single LineSingle Line accounts provide residential-style service in a hosted PBX environment.
Carrier ControlWhen choosing the myPARTITION service, you can use your existing or new carrier(s) in which you control every aspect including purchasing DIDs, importing DIDs, mapping DIDs, DID services, and 911. In our Full-Service model, we provide the carriers and handle all related tasks.
Carrier ASR ReportsWhen choosing the myPARTITION service, you can run ASR and Failed Call reports for any of your carriers.
Carrier ACLWhen choosing the myPARTITION service, you can build Access Control Lists (ACL) for each of your carriers to ensure security.
Carrier PriorityWhen choosing the myPARTITION service, you can have multiple carriers in the same priority so that they are all calls are attempted first for the group before moving to the next lower priority group.
Carrier LCRWhen choosing the myPARTITION service, you can have the system look for the lowest call rate within a priority group.
Carrier Gateway GroupsWhen choosing the myPARTITION service, you can have the system look for the lowest call rate within a priority group.
Toll Fraud ControlToll Fraud controls options allow you to determine your tolerance for possible international or domestic toll fraud. Depending on the options chosen you can receive alerts and/or automatically disable the offending extension, SIP trunk, or account.
Toll Fraud AdvancedProvides additional Toll Fraud options for fine granular control
Trusted IPTrusted IP allows you to add the static IP address of a particular extension or sip trunk. Once added, the system will only allow registration from the designated IP address.
DID ManagementCentralized DID management allows controlling all of your DIDs in Inventory and assigned to customers. Provides search, status tools, and drill-downs to DID details and current mapping.
Agents & RepsAgents and Reps provide tracking and commission calculations if you have sales representatives or partner with 3rd parties to resell your VoIP services.
API Access Control ListAn integrated API allows for external systems and devices to pull information from the platform. An Acess List Control (ACL) is provided to secure the API communications.
VoicemailEach White Label Hosted PBX, Residential or Single Line VoIP account comes with voicemail included. Includes Standard Voicemail, Visual Voicemail, and Voicemail to Email. Additional voicemail options include pin code, time zone, handling, mobile app push, escape mode, missed call notification, and announcement modes.
Voicemail Pin NumberAccess control to voicemail by providing a unique pin number.
Voicemail EscapeProvides callers an option to bypass the voicemail and be directed to another extension, PBX service, or external number.
Voicemail Escape External #Provides callers an option to bypass the voicemail and be directed to an external number.
Voicemail to EmailVoicemail may be delivered by email as a "WAV" file attachment, the PBX feature can send the phone a message indicator (MWI with light), or both.
Voicemail Direct TransferExtensions can transfer a call directly to the voicemail box of another extension
Voicemail Mobile PushAllows new Voicemail alerts to appear on the mobile App pop-ups.
WebFaxWebFax is an integrated part of the PBX and allows users to send and receive faxes from their unified web portal.
Fax to EmailAllows you to receive your faxes to an email address. For HIPAA purposes you can enable or disable this feature.
Email to FaxFor WebFax, you can send a fax by sending an email to a configured email address with a PDF, Text, or TiFF attachment.
Fax with Voice RoutingThis feature allows your extension to be called and check if it is fax first, if not it will then ring your extension.
Shared Voicemail BoxThis feature allows a single voicemail box to be shared among multiple extensions. Typically used for sales, events, and meetings where all configured extensions get notified when a voicemail is left on the shared voicemail box.
Shared Vmail to Multiple EmailAllows a shared voicemail box to send to more than one email address.
3 Way CallingJoin another call together with your existing call and have a 3-way conversation. The joining calls can be an extension or an outside line.
Find Me/Follow MeThis feature provides the standard follow-me features in call forwarding and a find-me feature that gives you three stages of multiple numbers to find you. This can be combined with the confirm number feature to prevent devices like cell phones from going to voicemail if they are dead or have bad reception.
Call Forwarding
Call Forward - All Calls
Call Forward - On Busy
Call Forward - No Answer
Call Forward - Lost Registration
Call TransferAllows you to transfer a call that is in progress to another extension or external number
Call HoldPuts a caller on a private hold on the extension that cannot be picked up by any other extension
Call ReturnDials back the last number that called your extension
Call WaitingAllows you to flash hook an incoming call when you are already on another call
Call Wakeup
Call ParkAllows a call to be put on hold so that it can be picked up by the same extension or another extension
Call Park ReminderProgrammable Call Park timer to adjust how long a call is put on call park before it rings back the extension that originally put it on call park.
Call ScreeningAllows an extension to screen a call by asking for a name first, then notifying the called extension of who it is and if they would like to answer the call
Call Codec ControlEach extension can be set to a designated CODEC such as G711, G729, etc.
Caller ID BlockAllows you to turn off your caller ID when making outbound calls.
PIN # Required CallsAllows you to screen inbound calls without a caller ID and block them
Caller Anonymous Block
Block All CallsStops call unless a PIN number is entered. Based on always-on, scheduled times, or suspected toll fraud. Per company or per extension.
Intra-Domain Calls
Extension Calls
Do Not Disturb (DND)
Dual RingAllows a second number to be dialed when receiving a call on an extension
Virtual Switchboard
Virtual ExtensionProvides all the functionality of a normal extension without registering a physical phone. Instead, calls are forwarded to external numbers
Hot Desking
Barge In CallAllows an authorized extension to break into a call of another extension and talk or listen
Listen in CallAllows an authorized extension to break into a call of another extension and listen only
Teach in CallAllows an authorized extension to break into a call of another extensionu00a0with only the extension user able to hear their voiceu00a0and the ability to listen.
PSTN/Mobile Call
Shared Call AppearanceAllows any included extensions to see a parked call via LED indicator and pick up that call with a single button push.
Routing SchedulerAllows schedules with time, date, and holidays to most PBX services such as IVR, Ring Groups, Shared Mailboxes, extensions, etc. so they can be redirected to another PBX service. Available in automated and manual modes.
Extension Monitor (BLF)Allows each extension to be monitored on other phones via light indication and mode buttons
WIreless PhoneSupports popular wireless and DECT SIP Phones
DECT PhoneSupports popular wireless DECT SIP phones
Analog Telephone AdapterSupport analog phone adapters for analog phones and fax machines
Call Recording
Call Recording Start/StopAllows you to control the recording of a call in the event a part of the call should not be recorded
Call ProbeAllows all calls to a Ring Group, IVR, ACD, etc to be recorded even if the call is forwarded to another extension
Inbound DID MappingEasy point and click DID to PBX service mapping
Caller ID Mapping
911 CLI MappngAllows assignment of any available 911 registration address based on the number
Music on Hold (MOH)Provide Music on Hold to any or all of your customers/companies. You can record from a professional service, create your own or record on an extension
MOH UploadAllows you to upload your music on hold music or message. You can record from an extension as an alternative.
MOH Per CompanyYou can assign any Music on Hold file to any of your customers/companies
MOH Per Auto AttendantYou can assign any Music on Hold files that you provide or record to each individual IVR or extension
Programmable System CodesFeature codes based on system star codes
Phone Express Codes
Time Zone AssignmentsAllows time zone assignments to entire companies, PBX service, or extensions so that date/time stamps are correct for where the phone is located
Phone Registration StatusProvides indication of phone registration and advanced information about the phone and registration
Detection/Information
One Extension/Multiple DevicesAllows you to register more than one phone to an extension account
Phone Provisioning (Auto)
Phone Provisioning Templates
Phone Provisioning Dial Plan
Phone Provisioning Firmware
Address Book White List
Domain Address Books
Extension Address BooksAllows your customers to add their favorite numbers and contacts
Address Book White ListAllows your customers to create white lists or callers that are allowed to call them
Address Book Black ListAllows your customers to block numbers they do not want calling
Address Book Spam ListAllows calls to be marked as spam if they call
CDR RecordsProvides detailed reports of all calls that come in or out of the system
CDR Rates
CDR Record Export
CDR Graph StatsProvides an advanced graphical display of a call, calls or all calls
Rate CardsAbility to make one or multiple rate cards that contain the pricing for a call or calls domestically and internationally
Package MinutesAllows a company or individual extensions the ability to make free calls to designated area codes and/or country codes. Once the preset free minutes limit is reached, the system will bill at your designated rate per minute
Call Credit Discounts
Product Ordering
Product Status & Tracking
Product UpgradeAllows you to automatically single-click upgrade your customer between the products you have configured. Billing is updated automatically as well.
BillingGives you the ability to send your customers invoicing for the service at no extra charge
AccountingAllows you to have accounting capabilities that correspond to the included billing features.
Invoicing
Pro-rationSystem billing allows for Pro-ration charges to your customers
TaxationBilling systems have multiple ways to handle taxation for manual and automated
Taxation OverridesSystem billing allows for top-down taxation overrides for unique and granular situations
Payment GatewayAllows for automated or manual billing of your customers
Online Administration
System AlertsHundreds of possible alert settings that can be enabled that alert you and/or your customers of any possible issues
Features
Company NotesArea to put in important notes for each of your customers
Mobile App
FeaturesFull ServiceStandardProfessionalProfessional Plus

 

Learn more about how our PBX plan works, and why you should invest in white-label hosted PBX by contacting us at (202) 747-0064.

 

Join Talking Platforms Today! - myPARTITION - Wholesale VoIP Platform - A different option to 3CX

Get in Touch

 Talking Platforms
 1925 Dominion Way 
 Suite 101
 Colorado Springs, CO 80918

 

+1-202-747-0064

+1-410-583-1704

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