Talking Platforms provides a clear path to what you are responsible for when running your VoIP Hosted service with us. With the support of one other, your customers will continue to use the service and be able to concentrate on what they do best.
You are responsible for:
1. The configuration of your branded system
You are responsible to complete the following training: the configuration of profit centers, products, tax rules, pricing and rates, pooled minutes (if required), branding, product configuration and control of the sale brands.
2. Sales of your products and services to your customers
You are responsible for the sales of your service and products to your customers.
3. Pre-sales checks
You are responsible for pre-sales technical checks (following training).
4. First line customer support
You are responsible for first-line customer support, we supply second and third line support to you. (We offer White Label End User Support as an optional service)
5. Customer credit risk, invoicing and collection of payments
You are fully responsible for the credit risk on customer call spending, the invoicing and collection of payments. These also include the special carrier and/or emergency responder fine related fees such as 911 calls without proper registration.
6. Day-to-day customer care
You are responsible for the daily customer account management.
Talking Platforms is responsible for:
1. The supply of a commercial-class VoIP platform
We are responsible for the supply of the data center infrastructure, application servers, soft switches, load balancing, infrastructure security, infrastructure bandwidth, URLs, website access and back-ups.
2. Day-to-day operations of the VoIP platform
We operate the infrastructure on a daily basis. This includes server back-ups, security patches, maintenance, data center bandwidth, URLs, allocation of domains and sub-domains, DID allocation and changes, PSTN and Mobile telephone termination, server monitoring, firewall access and rules, log rotation and anything associated with running a complex VoIP PBX Platform.
3. The Supply of DID numbers for resale (Full Service Model)
We supply access to thousands of USA geographic and non-geographic DID numbers. Once ordered, we are responsible for the porting of each DID number along with requests for new DID acquisitions in the future.
In the myPARTITION model, you are responsible for the inbound/outbound carriers and the DID's.
4. The Supply of PSTN and mobile terminations (Full Service Model)
We supply the interconnect between the VoIP platform and various carriers. We provide inbound and outbound traffic with several quality carriers.
With the myPARTITION model, you are responsible for the carriers and their associated services.
5. Platform training
When you become a reseller, we will train you on how to use the platform. This includes training on the use of VoIP Phones, configuration, technical capabilities and fault finding.
6. Second and third line support
We are responsible for second and third line support of the VoIP platform, connections, web access, web applications, DIDs and PSTN and Mobile terminations (full service model). This means you provide support with your customers and we provide support to you. In certain cases, we will work with your customer with your permission.
7. Pre-sales support:
We will help with pre-sales technical support.
8. Invoicing of the reseller:
We invoice and collect payments from the reseller for the product and services used within the month.