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Toll-Fraud Protection Features


 

Toll-Fraud protection is critical in a hosted VoIP platform. Choosing a VoIP platform to place your valuable customers on is critical to your long-term success. Without Toll-Fraud features, you and your customers whom you have worked so hard for are at risk of possible large charges for calls they did not make. In the end, they will want to blame you for not protecting them.Hosted VoIP Protection Features - Toll Fraud

 

The Talking Platforms myPARTITION and Full-Service plans have different levels of integrated Toll-Fraud protection depending on the service plan:

 

 

  • Toll Fraud Manager
  • Call Credit Manager
  • Package Minute Manager
  • International Rate Manager
  • Call Duration Manager
  • Call Rate Manager
  • Live Call Manager
  • Post Call Manager
  • Dial Code Manager
  • Simultaneous Call Limits
  • Inter/Intra State Manager
  • Start of Call Protection
  • End of Call Protection
  • Toll Fraud Profiles

 

 

 

 

 

 

 

Talking Platforms has developed one of the most powerful and effective Toll Fraud protection systems in the industry. Although no Toll Fraud protection system can stop all breaches, our integrated system achieves the highest success rates possible. In our myPARTITON service models, you are in full control of the sensitivity and methods of interrogation. Design and implement your own rules. Whether it's the beginning, middle, or end of a call, Talking Platforms gives you the tools to monitor every call.

 

DetailsStandardProfessionalProfessional Plus
Account types
PBX Accounts
PBX Other Accounts
SIP Trunks
Residential
Live Profiles
PBX AccountsThe amount of Toll Fraud profiles that can be created and assigned to accounts1030Unlimited
PBX Other AccountsThe number of Toll Fraud Profiles that can be assigned to other acounts such as Ring Groups, etc.1030Unlimited
SIP TrunksThe number of Toll Fraud profiles that can be created and assigned to SIP Trunks30Unlimited
ResidentialThe number of Toll Fraud profiles that can be created and assigned to residential extensions1030Unlimited
Connected Calls - Per Profile
Live High Rate CallsMonitor and interrogate live and connected calls above a set rate
Live Interrogate CountriesMonitor and Interrogate calls to countries not in an Allow List
Live Call - Check Routing Schedule (Account)Allows calls to be blocked if on a day, night or weekend routing schedule
Live Call - Routing Schedule Active - Block or PIN# - (Account)Allows calls tied to an account routing scheduled to either be blocked or require a PIN number to complete a call
Live Call - Check Routing Schedule (Domain)Looks at a companies entire domain to see if a routing schedule is set to block or require PIN numbers to make calls
Live Call - Routing Schedule Active - Block or PIN# - (Domain)Allows calls tied to a company domain routing scheduled to either be blocked or require a PIN number to complete a call
Post Calls - Per Profile
Post Call High Rate CountsMonitor calls above a set rate that are completed
Post Call Interrogate CountriesMonitor calls to countries not in your Allow List that are completed
Post Call User Spend CheckMonitor calls where a Users Spend exceeds a set value per call
Post Call Short Call CountChecks to see how many short-length calls have been made
Post Call Long Call CountChecks to see how many long-length calls have been made
Configuration Options
Include Pooled MinutesConfigure if you want to include calls that belong to a Pooled minute plan
Set Trigger->High Rate 0.00Set the rate at which to interrogate calls above this rate
Set Trigger->Short Call SecondsConfigure the length in seconds a call can be before it is considered a short call
Set Trigger->Long Call SecondsConfigure the length in seconds a call can be before it is a long call
Set Profile Max Call LengthConfigure the maximum amount of time a call can be
Number of Rules Per Profile TypeThe maximum number of rules you can apply to a single profile123
Bulk Toll Fraud Profile Assignments To All Companies
Bulk Toll Fraud Profile Assignments In One Company
Toll Fraud Profile Assignment Accounts to One Account
Alerts In Triggers and Blocks
Alerts On Release of a Block
Create Allow Country ListAll Calls to countries not in your allow list will be interrogated in the country rules
User ConfigurationOverride Toll Fraud PIN number option so that all outbound calls require a PIN number
Rule Time Frames (Minutes, Hours, and Days)
Minutes (2->59)Determines how long a rule is active based on minutes
Hours (1->24)Determines how long a rule is active based on hours
Days (1->31)Determines how long a rule is active based on an amount of days
Live Rules
Active (On or Off)Enables or Disables live call rules
PIN NumberUsed for a Profile whereby you can request the user puts in a PIN number for additional authentication
Override Maximum Call LengthClamp down the MAX call length if a call triggers this profile
Post Rules
Active (On or Off)Enables or Disables rules for calls that have completed
DetailsStandardProfessionalProfessional Plus

 

Toll Fraud Manager

The Toll Fraud Manager, another hosted VoIP security feature, looks for and detects fraudulent activity with inbound and outbound call traffic. Without any type of protection, a hacker can generate thousands of dollars of call traffic in a short period of time. This kind of fraudulent traffic has many detectable signatures that our Toll Fraud manager is continuously looking for. When found, the Toll Fraud manager terminates the hacking process immediately and clamps down on the offending account.

The Call Credit Manager locks down individual extensions, sip trunks, and residential accounts with credit limits. Sometimes call traffic is perfectly normal; but it's best in most cases to set limits to what each extension or sip trunk can spend, especially outside of packaged minute plans. Our Call Credit manager individually monitors and tracks every extension and sip trunk for all of your customers. You simply pre-set an amount and the system does the rest.

The Package and Pooled Minutes Manager allows you to precisely determine how many free minutes your customers receive. Our advanced Package Minute Manager allows you to set packaged minutes for individual extensions or pooled minutes for the entire company. In addition, you can determine exactly where they can dial and where they cannot, including international destinations and dial codes. This provides additional security from possible toll or accidental fraud usage.

The International Rate Manager allows you to determine the exact rates and dial codes available to your customers. This feature allows you to set all of your available countries and their individual rates. By utilizing this manager, you're in total control of your international accessibility in one central place.

The Call Duration Manager allows you to set how long your customers can talk during one session. By setting restrictions on the length of each call, on each extension, or on the SIP Trunk, you can ensure that your credit limits are enforced on each extension and the company credit limit as a whole.

The Call Rate Manager allows you to set the number of calls that can take place in a predetermined time frame. When added to other Toll Fraud configuration options, this becomes a powerful weapon against typical patterns in Toll Fraud abuse.

The Live Call Manager interrogates a call while it is taking place and depending on configuration, compares it against several types of criteria looking for unusual activity. When a Toll Fraud call is detected, the system can be configured to send an alert and/or disable the extension or trunk.

The Inter/Intra State Manager allows you to determine where your customers can call, down to a single area or dial code. This feature not only allows you to customize a precise package and pooled minute plan but also acts as a control mechanism for restricting calls to particular areas.

The Dial Code manager allows you to eliminate countries that could be called from the very start. Eliminate high-risk countries and dial codes from ever being dialed.

You can create profiles with Toll Fraud configurations and apply them to different extensions, trunks, PBX services, or just about anything that makes outbound calls.

With all of these Managers and hosted VoIP security features working together, you have a safe and secure VoIP reseller program and platform that avoids downtime, outages, and fraud. We want to protect you and ensure you are able to protect your customers. That is our pledge and number one priority.

 

Interested in learning more? Call us at (202) 747-0064 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. today for a one-on-one discussion and demonstration.

 

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 Colorado Springs, CO 80918

 

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